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Frequently Asked Questions
Q: What payment methods do you accept?
A: We accept major credit cards, including Visa, MasterCard, and American Express. Additionally, we support PayPal as a payment method.
Q: Do you offer international shipping?
A: At this time, our shipping capabilities are limited to Philippines. We are constantly evaluating options to expand our shipping services, and we appreciate your understanding as we work towards providing a broader reach in the future.
Q: Can I return or exchange a product?
A: Yes, we have a hassle-free return policy. If you are not satisfied with your purchase, you can return the product within 30 days for a refund or exchange. Please review our return policy for more details.
Q: What payment methods do you accept?
A: We accept major credit cards, including Visa, MasterCard, and American Express.
Q: How can I track my order?
A: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on our website to track the status of your shipment.
Q: Can I return or exchange a product?
A: Yes, we have a hassle-free return policy. If you are not satisfied with your purchase, you can return the product within 30 days for a refund or exchange. Please review our return policy for more details.
Q: How do I contact customer support?
A: You can contact our customer support team through our contact page or by emailing Customer Care. We aim to respond to all inquiries within 24 hours.
Q: What is your warranty policy?
A: We offer a standard one-year warranty on all our products. For more details on our warranty policy, please refer to our warranty information page.
Q: Can I modify my order after placing it?
A: Unfortunately, once an order is placed, it cannot be modified. Please double-check your order before completing the purchase.
Q: How do I change my account password?
A: To change your account password, log in to your account and navigate to the account settings page. You can update your password from there.
Q: What is the process for product returns?
A: To initiate a product return, go to your order history, select the item you want to return, and follow the provided instructions. Make sure to review our return policy for specific details.
Q: How can I subscribe to your newsletter?
A: You can subscribe to our newsletter by entering your email address in the subscription box on our homepage. Subscribers receive exclusive offers and updates.
Q: Are your products environmentally friendly?
A: We are committed to sustainability. Many of our products are made using eco-friendly materials and processes. Check the product description for details on each item.
Q: What should I do if I forgot my password?
A: If you forgot your password, click on the "Forgot Password" link on the login page. Follow the instructions sent to your email to reset your password.
Q: How do I unsubscribe from your newsletter?
A: To unsubscribe from our newsletter, click on the "Unsubscribe" link at the bottom of any newsletter you received from us. You can also manage your subscription preferences in your account settings.
Q: How do I check the status of my order?
A: You can check the status of your order by logging into your account and navigating to the order history page. There, you will find information on your recent orders and their current status.
Q: Can I change my shipping address after placing an order?
A: Unfortunately, once an order is confirmed, the shipping address cannot be changed. Please ensure the accuracy of your address before completing the purchase.
Q: How do I apply a discount code during checkout?
A: To apply a discount code, enter the code in the designated field during the checkout process. The discount will be applied to your total before completing the purchase.
Q: Are there any restrictions on international orders?
A: Some products may have restrictions on international shipping due to customs regulations. Please review our international shipping policy and product restrictions for more information.
Q: What security measures do you have in place for online transactions?
A: We prioritize the security of your transactions. Our website uses SSL encryption, and we adhere to industry standards to protect your personal and payment information during online transactions.
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