SHIPPING AND RETURNS

Shipping

Shipping and delivery cost?

We offer an affordable flat-rate shipping fee of P250 for 3 items and below.

How long will it take for my order to arrive?

Expect your order to arrive according to the following schedule:

Mindanao: 3-5 business days*

Luzon and Visayas: 5-7 business days*

*Business days include Mondays to Fridays, excluding Saturdays, Sundays and Holidays.

Return and Exchange Policy

If you are not satisfied with your order, kindly send it back to us within 30 days of the invoice date for exchange or online store credit. Make sure that the item/s and any accompanying packaging are in good condition before sending. For bags and apparel, we will only accept unused and unwashed items that still have their tags on.

Defective or Damaged items

If the order you have received is damaged or defective, please don’t hesitate to contact us at sdnimktg@spruce.ph. Please include a photo of the damaged item as well.

Return and Exchange Process

We will send your replacement item/s once we’ve confirmed that the original item/s have been picked up. Please send your item/s within 5 working days from the time you received them.

Refund

At the moment, we do not offer refund regardless of payment method. If you’re unsatisfied with your order, kindly send it back to us within 30 days of the invoice date for exchange or online store credit.

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